Policies

• Aerosol Cans
• Air Horns or any other noise maker may also be prohibited at the discretion of management
• Alcoholic Beverages or Illegal Drugs
• Animals (Except Certified Service Animals)
• Backpacks
• Beach Balls, Helium Balloons or Other Inflatables
• Professional Cameras or Video and Audio Recording Devices
• Confetti, Fireworks, Firearms or Other Weapons
• Glass, Plastic or Metal Containers
• Ice Chests (Coolers) or Thermos Containers
• Laser Pointers
• Outside Food and Beverage
• Parcels, Packages or Items the Contents of Which Are Not Displayed
• Skateboards or Roller Blades
• Sticks or Clubs (Including Signs or Banners Attached to Sticks)
• Selfie Sticks
• Drones
• Go-Pro Devices
• IPads/tablets
• Folding Chairs
• Mugs / Reusable water bottles

Prohibited items also include any items that in the judgment of facility management pose a safety hazard or diminish the enjoyment of an event by other guests.

• Guests are not permitted to bang or hang on the glass at ice events.
• No objects may be tossed or thrown in any area of the Canada Life Place.
• Shirts and Shoes are required to be worn at all times.
• Guests are not permitted to carry children on their shoulders.
• Guests are not permitted to stand on and/or climb over seats.
• Banners or signs are subject to Canada Life Place Management Approval.
• No gang colours permitted.

This list is subject to change without notice by Canada Life Place Management.

For the safety and security of our fans, entertainers, players and staff, Canada Life Place employs the use of Garrett PD 6500i walkthrough metal detectors for all events taking place at the venue. Qualified designated security personnel will be onsite to facilitate the screening as well as any secondary searches that may be required. Patrons who require alternative screening options due to medical or accessible reasons may request this upon arrival at the venue.

Fans that refuse to submit to either a walkthrough, wand or pat-down search shall be refused entry.

Bag searches are dictated by the show and/or the demographic and past history. In most cases, Canada Life Place will not be advised of the show specific bag policy until the day of the show. We will make every effort to ensure the show specific bag policy information is made available to the general public as soon as possible. If you have any questions, please contact Canada Life Place by calling 519-667-5700 for more information. There may be bag checks, pat-downs and other searches carried out as a requirement for entry as determined by the tour.

Many guests are extremely excited about seeing their favourite artist perform and want to ensure that this special moment is preserved by taking pictures. To ensure you fully enjoy your experience at Canada Life Place and are never disappointed or inconvenienced; we would like to provide you with the Canada Life Place standard camera policy and some general information about taking pictures at our events.

It is extremely important to know that each show will have its own unique restrictions on photography and video, but generally, the following standard restrictions apply to Canada Life Place shows:

• No Video Recording from any source
• No Audio Recording from any source
• No Professional Cameras

Please also note that selfie sticks, go-pro devices, and iPads are not permitted inside the venue.

Canada Life Place defines a professional camera as “a camera, digital or otherwise, with a detachable/interchangeable lens of any size/type.”

Additionally, Canada Life Place staff reserves the right to restrict the use of other types of cameras should they feel the quality and/or type of camera fail to protect the artist and/or venue’s interests.

Every event or show that comes to Canada Life Place may also have their own unique camera policy. There are a wide range of restrictions a show may place on the venue and many variations such as no cameras permitted; no flash photography; disposable cameras only, etc. These policies are determined by each show in order to protect the performers and/or prevent unauthorized pictures from being distributed. In most cases, Canada Life Place will not be advised of the show specific camera policy until the day of the show. We will make every effort to ensure the show specific camera policy information is made available to the general public as soon as possible. If you are not sure if your camera qualifies as a professional camera or would like to confirm if any additional restriction above the standard policy are in effect it is highly advised that you contact Canada Life Place by calling 519-667-5700 for more information or check with Guest Services when you arrive.

Please note that in all instances the show camera policy supersedes the Canada Life Place standing camera policy.

NO RE-ENTRY
For all events at Canada Life Place, once a ticketed guest has been scanned into the event and enters the facility there will be no in-and-out privileges and no re-entry will be permitted once a guest exits the facility from any door. 

Canada Life Place is a smoke-free, vape-free, and cannabis-free facility, including all restaurant/bar areas and suites. Tobacco smoking, the smoking and vaping of cannabis, and the use of electronic cigarettes (e-cigarettes, vapour products, etc.) to vape any substance is prohibited.  OVG360 is committed to the health and safety of our employees and our patrons.

Cannabis is permitted inside the building providing that it is not consumed or used inside the building. Smoking of any kind inside the venue will result in ejection from the venue without compensation. As per the Province of Ontario’s legislation, smoking of recreational cannabis may only occur at a distance of no less than 20m from Canada Life Place' property.

Fans may be denied entry or removed from the facility if they are impaired by either cannabis, narcotics, alcohol, or a combination.

Following our no outside food and beverage policy, any Cannabis edible product including liquid (oils or drinks) or capsules will not be permitted in the facility

Canada Life Place is a fully cash-free venue that only accepts debit and credit cards, including major contactless and payment methods, for a safe and speedy check out.

For guests arriving with cash, we will have 'cash to card' locations where you can conveniently purchase gift cards. We have two locations - Gate 2 and level 300 by Gibsons. These gift cards can then be used at our concession stands, ensuring you can still enjoy all the amenities without hassle.

Articles found during an event are kept through the next day and then are stored for 30 days. For more information, please email lostandfound@canadalifeplace.com.

Due to the risk of counterfeit currency, the box office will only accept cash in the form of Canadian polymer bank notes. Older-issue paper currency and US currency is not accepted for payment.

Many of our events have 50/50 draws for various charities and non-profit organizations that occur before the event starts and during intermissions. If your number is called on the video board, please proceed to the AM980 Guest Services Desk beside gate 1 to claim your prize.

For all information pertaining to 50/50 at London Knights hockey games, please contact the hockey club directly at info@londonknights.com. For all information pertaining to 50/50 at London Lightning basketball games, please contact the Lightning directly at info@londonlightning.com.

2016 Rookie Tournament - Sunday, September 18 1:00pm Game (Ottawa Senators vs Montreal Canadiens).

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